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FAQ

FAQ ICONS_most-popular.svgMost Popular
FAQ ICONS_account.svgAccount
FAQ ICONS_bonuses.svgBonuses
FAQ ICONS_deposit-withdraw.svgDeposits & Withdrawals
FAQ ICONS_casino.svgCasino
FAQ ICONS_security.svgSecurity
FAQ ICONS_responsible.svgResponsible Gaming
How can I set my own deposit limit?

You’re in control of your gaming journey. That’s why we’ve made sure that you can decide how you’d like to play, and control your wagering and/or deposits.

To set up these Responsible Gaming settings: Log in >>> Account >>> Responsible Gaming >>> Select the limit you would like to activate and set an amount.

View our Responsible Gaming policy for more information.

How can I close my account for a specified period?

You’re in control. If you would like to deactivate your account, you are free to do so, for a specified length of time through our Self Exclusion option, available in your Responsible Gaming settings, or simply contact us and dictate your terms.

During Self Exclusion you will be unable to log in to your account, and you will not receive communications from the casino.

To find Responsible Gaming settings: Log in >>> Account >>> Responsible Gaming.

Can I play the casino games with free money?

Feel free to play your favourite pokies without making real money deposits. Keep in mind that to win any real cash jackpots, you are required to make real money deposits.

What happens if I lose my connection while playing a casino game?

If you happen to lose your connection wins deep in your favourite pokies, don’t fret! All gaming activities are securely logged, and game play will continue from your last round if you get disconnected. If you happen to be disconnected at the beginning of a new round, that round will be completed automatically.

What if an error or technical issue occurred while I’m gaming?

We’re here to ensure a flawless gaming experience. If you run into any technical difficulties, be sure to reach out to our Support Team with screenshots of your issues.

Is there a preferred browser with which to play?

The best experience can be achieved with Chrome.

I clicked on a casino game, and it didn’t open?

Whilst we are here to ensure a seamless gaming experience, sometimes the cyber world has other plans. If you are having trouble opening a game, try closing and then reopening the game, or try clearing your cache. If that still doesn’t help, reach out to our support team here.

How do I find a specific casino game?

We’ve made it easy for you to find all of your favourite games and preferred providers. Use these easy steps to start your journey across the most exciting spins:

  • Type the name in the search box on the home page if you know the game’s name.
  • Select and filter specific categories like Popular, New, Live Casino, Blackjack, Jackpots etc.
  • Filter games by provider to see the selection from your favourite game maker.
  • If you still can’t locate a game, contact support.

I need to update my personal details.

If we have all of your contact details up to date, we can ensure a seamless experience. To change and/or update any details, contact us via email, live chat, or toll-free calls and let our Support Team know what needs to be updated.

How do I verify my account?

The following documents are required to verify your account and keep it safe and secure:

1. A government-issued identification document (passport, identity card, driver’s license).
2. Proof of address (a recent utility bill not older than three months).
3. Copies of your registered credit cards if applicable. (Ensure that the CVV/CVC numbers on the back of your card(s) as well as the middle eight digits on the front of the card are blocked out).

How do I upload these documents?
  • Log in and access your profile by clicking on your Avatar.
  • Select ‘DOCUMENTS’ from the tabs at the top.
  • Upload a file for each of the documents required.
  • OR scan and email your documents to our Support Team here and they shall get them verified.

We ensure that all your financial, personal and other documentation is stored and protected by the most secure methods. Security protocols are implemented by our teams to ensure your privacy and safety, and only employees with the appropriate security clearance and requirement have access to this information.

View the Privacy Policy here for more information on how store your data. Contact us here if you have any questions.

Can I follow my accounts verification status anywhere?

Our teams are working tirelessly to make sure that your account is verified as soon as possible. If you’re looking to track your verification status, contact our Support Team here.

How long does it take to verify my account/documents?

We assure that we are working on verifying your documents as fast as possible. Verification usually takes between one [1] and 48 hours but, during times of high volumes, it might take a little longer.

Is it safe to upload my private documents?

We are here to ensure that your privacy and enjoyment are our top priorities. Your private information can only be accessed by employees with appropriate security clearance who hold confidentiality and security above all else. View our Privacy Policy for more information on how we handle your data.

Is my data and activity on the website secure?

All personal, financial and other documentation is handled with utmost confidentiality and stored with industry-standard encryption technology. This ensures top-tier security with the handling of all communication between your device/browser and us.

Is my money handled safely?

All funds are handled with the most stringent care and sense of security. Funds and deposits are held in an isolated bank account, completely separate from any other company funds or accounts.

I want to open a casino player account.

We’re waiting to give you the time of your life. With your favourite games and pokies at your fingertips, you’ll discover a world of wins unlike any other.

Joining the family is as simple as charging your luck and following these steps:

  • Click SIGN UP and enter the requested details.
  • Once you’ve completed the process, you are officially part of the family. Ready to start spinning?
What happens if I forget my username/password?

If you’ve forgotten your password, there’s no need to fret! We’ve got a few tips to help you reset it and continue on to spinning your favourite games.

  • Simply click on the ‘Forgot your password?’ link that appears when you click on the ‘Login’ button.
  • OR contact a support agent via email or live chat
How soon after funds are deposited will they be available for play?

Your funds should reflect instantly to ensure that your game play is not interrupted. If you run into any issues, feel free to contact our support team here.

How do I activate my bonus free spins?

To find your free spins simply log in and click on the ‘free spins’ icon. Any available free spins will appear here. Ready to get spinning?

Your free spins will be activated the second you log into the game. You’ll get an in-game notification with a rundown of how many spins you have.

How do I find a specific casino game?

We’ve made it easy for you to find all of your favourite games and preferred providers. Use these easy steps to start your journey across the most exciting spins:

  • Type the name in the search box on the home page if you know the game’s name.
  • Select and filter specific categories like Popular, New, Live Casino, Blackjack, Jackpots etc.
  • Filter games by provider to see the selection from your favourite game maker.
  • If you still can’t locate a game, contact support.
I want to open a casino player account…

We’re waiting to give you the time of your life. With your favourite games and pokies at your fingertips, you’ll discover a world of wins unlike any other.

Joining the family is as simple as charging your luck and following these steps:

  • Click SIGN UP and enter the requested details.
  • Once you’ve completed the process, you are officially part of the family. Ready to start spinning?
In which currencies can I play?

We want to make sure that you get to keep playing, wherever you’re from. Enjoy spinning your success with : EUR, CAD, and NZD.

What happens if I forget my username/password?

If you’ve forgotten your password, there’s no need to fret! We’ve got a few tips to help you reset it and continue on to spinning your favourite games.

  • Simply click on the ‘Forgot your password?’ link that appears when you click on the ‘Login’ button.
  • OR contact a support agent via email or live chat.
I need to change my registered email address.

If you need to make a change, we’re here to make sure it happens. Contact our top-tier support team to assist you and you’ll be back to the reels in no time.

How can I find out if I already have an account?

Can’t remember if you’ve got an account? We will! Reach out to our Support Team at any time to rejog your memory. Make sure that you confirm if you have already created an account, as a duplicate account will result in both accounts being closed.

Can I have multiple accounts?

Multiple accounts are not allowed.

I don’t want to receive so many notifications from the casino.

If you’re overwhelmed with excitement from all our exclusive offers, you can reduce the number of notifications that you are receiving, simply:

  1. 1. Log in and go to ACCOUNT.
  2. 2. Under MY PROFILE, set marketing by email and/or SMS to suit your notification needs.
How do I activate my bonus free spins?

To find your free spins simply log in and click on the ‘free spins’ icon. Any available free spins will appear here. Ready to get spinning?

How can I see the winnings from my casino free spins?

All of your golden winnings from regular free spins are credited to your account as bonus money. Isn’t that exciting?

Log in and navigate to >>> Account >>> Balance Details.

How do I know how much is left to wager of my bonus?

Looking to flaunt your winnings? To know how much is left to wager of your bonus:

  • Click on ‘My Account’.
  • Select the ‘Balance Details’ tab. This is where you can check out your wagering details.
Why didn’t my wagering requirements decrease after I received a casino bonus?

Different games will have different wagering requirements. Each of your favourite games will contribute differently to wagering requirements as per our terms and conditions. Each promotion may also have specific terms. To familiarise yourself with these specific terms, have a look at the bottom of each promo page.

This is how games contribute towards wagering requirements:

  • Video Slot games count 100% towards wagering requirements.
  • Classic Slots games count 75% towards wagering requirements.
  • Table Poker, all Roulettes, and Baccarat count 8% towards wagering requirements.
  • Video Poker and all Blackjacks count 2% towards wagering requirements.

Visit the promo terms page for more info.

What casino deposit methods are available?

Wherever you may come from, we’ve tried our best to ensure that you’ve got the widest selection of banking providers to suit your needs. To see what providers are available, click deposit after logging in, or check out the payments page.

How soon after funds are deposited will they be available for play?

Your funds should reflect instantly to ensure that your game play is not interrupted. If you run into any issues, feel free to contact our support team here.

What if I made a deposit, but it never reached my account?

Whilst we try our best to ensure that your playing time is instantaneous, disturbances in the cyber-world occur once in a blue moon. If your deposit does not reflect instantly, please send through a screenshot to our skilled Support Team and they will handle the query from there.

Can I make a deposit to someone else’s account?

You may only make deposits into your own. Please see our terms and conditions for more information.

Is there a charge from the casino for deposits?

No, there are no fees charged by us for making deposits.

I’d like to permanently close my account?

We hate to see you go, it’s never easy to say farewell. If you feel that your time with us has come to an end, please let us know why you would like to end your adventures. This will enable us to give the best possible service for all future players.

Get in touch with our Support Team who will assist you in closing your account. Your account can also permanently be closed, but you will not be able to return if you choose to do so, you cannot open a new account.

What is the minimum deposit/withdrawal amount?

To charge forth towards incredible rewards, and to enjoy the spoils of the spins, the following is required:

Deposit: $10
Withdrawal: $20 (Bank Transfers $100)